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Our issue resolution process is designed to encourage fast and efficient resolution of your issue at the first possible point of contact. While we always aim to provide you with awesome customer service, we recognize that you may wish to express dissatisfaction with our products, services, staff or policies. Please follow the steps below to raise and escalate your concern. In the event that you require assistance with making a complaint, our management at each stage of the process will be more than happy to assist.

 

Level

When to use this channel

Designation Contact Detail

Response Time

 

Level 1

Anything has gone wrong with your experience with Manvaa

 
Customer Services Representative shoponline@manvaa.com

Expect a response within 4 to 6 working hours

 Level 2  

Dissatisfied with resolution provided by customer service representative

Chief Manager, Customer Service shoponline@manvaa.com

The Chief Manager will investigate and get back to you within one working day.

Note: If no contact has been made with Customer Care Representative, before escalation, the issue will be forwarded to CC representative, and be assured, it will be resolved fast.

 

Step 1: First Call Resolution Team

Please contact "MANVAA" through email or by calling us. At first contact, you will initially be addressed by a Customer Service Representative. A Customer Service Representative is empowered to resolve complex issues and complaints and make fair and reasonable customer service decisions.

 

Step 2: Escalation to a Chief Manager

In a rare scenario of a Customer Service Representative not being able to resolve your concern as per your expectations; kindly escalate your concern to the Customer Service Chief Manager. In order to ensure that we are able to address your query effectively, kindly provide us with the reference number provided to you by the Customer Service Representative. The Chief Manager will review the dispute and respond within 1 working day.

 

Feedback

Want to share a quick feedback? Or not happy with the product? Drop an e-mail to info@manvaa.com and give us a shout!

 
Quality Assurance
We provide quality assurance, our quality check procees is strong enough to ensure best quality products.
 
Customer Care
For any queries of yours related to our products, our customer support executives are always there to help you.
 
Free Shipping
We provide free shipping to our valuable customers, so that our customers can enjoy shopping on our website.

People Says

  • "MANVAA is cost effective and user friendly ​website ​for online shopper​s​. The staff is very supportive​ & ​​can be reached at anytime! Thanks MANVAA and keep up the good work".

    Ishita Kapoor - Mumbai
  • "Having tried every website out there, MANVAA is the best in terms for everything- be it features or client support​. Just try MANVAA and ​trust me​, you will love shopping through manvaa".

    Priya Patel- ​Ahemdabad
  • MANVAA is the another name for a blessing which can make your dream live in 5 minutes. They are warm​ & ​transparent​ ​with a fabulous team. I STRONGLY RECOMMEND MANVAA TO OTHERS.

  • We are one of the first customer​s​ of MANVAA. We love the stability of the website which is extremely user friendly and has all the style that you'd expect. Even a non-techy person can easily shop online here.

    Vidhya Srinivas - ​Banglore
  • MANVAA always cares about their customer​s​. I have ordered 4 times from this site. I like their patience & ​simple​ explanations, along with their organized & professional follow through with every step.

    Sonal ​Chadha - Ludhiana